FAQ's

Find answers to our most frequently asked questions around our food, transitioning, dashboard navigation, shipping etc. 

My Account

How can I log in using Magic Link?

Enter your email and we’ll send you a magic link (by email or text). Click it to go straight to your dashboard - no password needed.

The magic link will only work if your email address has an account linked to it, double-check your email address is correct if you don't receive the link.

Need help? Email us at info@feedmyfurbaby.co.nz or give us a call on +64 9 886 9738 for a hand.

How can I create a new password?

If you previously had a password with us:

  • Click “Forgot password?”
  • Enter your email address.
  • We’ll send you a reset link.

Once reset, you can log in with your email and password as usual.

Need help? Email us at info@feedmyfurbaby.co.nz or give us a call on +64 9 886 9738 for a hand.

How can I log in with Shop?

If your legacy email has been registered through Shopify, you’ll be prompted to log in with Shop instead. This sends you a one-time code (via email or text) that you enter to get in.

Need help? Email us at info@feedmyfurbaby.co.nz or give us a call on +64 9 886 9738 for a hand.

How can I change my next order date?

Changing Next Order Date 

1. Once logged into your dashboard, select change date

2. You're able to choose any next order date up to 3 months in the future. 

3. Your new order date will be reflected on your dashboard shortly after saving. 

Note: If you'd like to place an order immediately, please use the 'Reorder Now' function.