Shipping policy
Shipping Costs
We ship nationwide across New Zealand using NZ Post and Post Haste.
Shipping rates
Below are our main shipping rates. All shipping rates are system generated at the time of your order and will be displayed either in the chekout (first/ one-off orders) or in your subscription dashboard (for repeat subscription orders).
Our shipping rates depend on:
- Your location - Auckland, North Island, South Island
- Your order size - based on total weight
Shipping rates
| Order size | North Island | South Island |
|---|---|---|
| Up to 1kg | $4.99 | $5.99 |
| Up to 3kg | $6.99 | $7.99 |
| 5kg box | $7.99 | $8.99 |
| 10kg box | $8.99 | $9.99 |
| 15kg box | $9.99 | $12.99 |
| 20kg box | $12.99 | $15.99 |
| 20kg Box Auckland | $10.99 | |
| 22kg+ | POA | POA |
Rural Deliveries
Rural Deliveries are charged at an additonal $5.90 on the standard shipping rate and may add 1-2 days in some areas. RD is applied automatically at checkout (or re-order) based on your address.
Pickup
Click and collect is available on all orders. We typically pack orders within an hour of receiving them... but we can pack your order while you wait if you're in a rush, or just want to pop in. Our office/ warehouse at 172F marua Rd that is open business hours, just be aware the office dogs will likely smother you at the door!
Order processing Times
Orders placed before 2:30pm are dispatched the same working day. Delivery is typically 1–3 business days depending on your location. Most larger (dog food) orders to South Island are shipped Economy which can take 2-5 days.
Larger orders
Orders over 21kg typically ship as multiple boxes, you may be charged an additional $8.00 per extra box, but this will show in checkout.
Zone definitions
- Auckland - postcodes 0600–0699, 0740–0757, 0810–0900, 1010–1072, 2010–2028, 2102–2154, 2540–2582
- North Island - all other North Island postcodes
- South Island - all South Island postcodes
Changes to shipping costs
If your subscription details such as order size or location change your shipping cost will most likely automatically change (up or down) based on those changes - your subscription dashboard will display your expected shipping cost.
We reserve the right to make changes to our shipping pricing without prior notice but we alwyas do our best to minimise price changes and to keep you informed as best we can. If you have concerns that you were charged the wrong shipping rate, please contact us and we will be very happy to look in to this for you.