What’s Going On? – Important Update About Your Account

We’re making some exciting changes behind the scenes to improve your experience with us! Over the next few weeks, we’ll be migrating your account to our brand-new platform.

This upgrade will give you better control of your subscription, a fresher look and feel, and a much smoother experience overall. Don’t worry – we’ve made the process simple, and we’ll walk you through it step by step.

Before your next order is due

You don't have to do anything before your next order is due. We’ll be moving your account for you, so you won't be able to access your 'old' dashboard, but you can still manage your orders like usual through your new dashboard.

1. Check your inbox
   You’ll receive an email from us on the day we migrate letting you know that it's happened and there will be a link/button to visit your new dashboard. It's up to you if you'd like to have a look or not. Please note your email address & password won't work so you'll need to use this magic link to log in to your account.

2. Visiting your new Dashboard
   Once you're in, take a minute to check your subscription info (delivery address, dog’s profile, etc.) and make sure everything looks good. Your subscription frequency, next order date, add-ons and order history will all be automatically transferred. If you need to make any changes to your orders, you can do so through here, if you don't then 

3. Make changes if necessary
   If you need to make any changes to your orders, you can do so through here, if not then you won't need to do anything until your next order is due to process. You can find our FAQ's here.

When you're next order is due 

1. Check your inbox
   When your next order is due to process, you’ll receive an email from us with a "Quick Checkout' link and the option to visit your new dashboard. We'll send these 3 days before your next order is due, 1 day before your next order is due and on the day that your order is due to process, be sure to check your spam or promotions folders.
2. Complete the checkout process
   When you click the link, you’ll be taken to a checkout page that's prepopulated with your subscription order. Just enter your payment details, complete checkout and you're done. This is just a one-time step to secure your new account, any future orders will be auto-charged as per usual

That’s it! You’re all set up and ready to go.

 How to Use Your New Dashboard

We’ve designed the new dashboard to be simple, clean, and easy to navigate. Here's a quick overview of what you can do:

• View and manage your upcoming orders

• Update your delivery schedule

• Edit your dog’s profile or feeding plan

• Change your address or payment details

• Pause, skip, or cancel your subscription anytime

You’ll find all of this in one tidy place when you log in. If you get stuck, there’s a help button right in the dashboard to guide you.

FAQs

Do I need to create a new account?
Nope! We’ll move your current account over. You just need to activate it by following the magic link in your emails and completing the checkout process when you're next order is due.

Will my dog’s feeding plan or order schedule change?
Not unless you want it to. We’re carrying everything over exactly as it was, but you can still update your frequency, change your next order date, etc, through your new dashboard. 

Will I be charged again during the switch?
No – you will not be charged at all until you follow the magic link in your emails and complete the checkout process - this kickstarts your subscription again in our new 

I didn’t get the activation email – what should I do?
Check your spam/junk folder first. Still nothing? Contact our support team and we’ll resend it.

Is the new dashboard mobile-friendly?
Yes! You can manage everything easily from your phone or tablet.

Can I still contact support if I need help?
Always. Our friendly team is just an email or message away – we’re here to make this as smooth as possible.

💬 Still Got Questions?

No worries – we’re here to help. [Contact us here] or send us a message via chat.